Return & Refund Policy

RETURN & REFUND POLICY

Thanks for shopping at Mayyada Bazaar

If you are not entirely satisfied with your purchase, we're here to help.

 

CHANGE OF MIND

Our Change of mind return policy is set out below.

We understand that sometimes you may change your mind about an item you purchased with us. This may be because the colour doesn’t quite work, the size wasn’t quite right, or you just decided to go with another option.

In this instance, we will provide you with a STORE CREDIT ONLY. NO refunds are given for change of mind returns.

We will provide you with a Store Credit Voucher if you meet the following requirements:

• The item/s have been purchased within 28 days of when you received it
• The item/s must be unworn, unwashed, unused with all original tags/labels or packaging attached (this includes instruction manuals, adapters etc if relevant)
• You can provide a proof of purchase (this can be your original receipt or bank statement). We do not accept order confirmations as proof of purchase.

STORE CREDIT PROCEDURE

If you have purchased your item/s online & wish to obtain a store credit, you are responsible for paying return shipping to our store. Once we have received & checked the item, we will contact you immediately via email with an outcome to your request. If the exchange is approved, we will provide you with a store credit voucher code to be used by you, on your next online order. There is no expiry on your store credit voucher.

EXCLUSIONS TO CHANGE OF MIND RETURNS

The following items are excluded from change of mind returns:

• Pierced Jewellery
• Cosmetics & Beauty Products
• Fragrant oils, Essential oils, Perfume Oils & any other bottled liquid fragrances
• Gift Cards

 

 

 

 

 

 

REFUNDS

Our Refund  Policy is set out below.

You are entitled to return a product for refund if the item/s you purchased meet the following requirements:

• You can provide a proof of purchase (this can be your original receipt or bank statement). We do not accept order confirmations as proof of purchase.
• The item/s must be unworn, unwashed, unused with all original tags/labels or packaging attached (this includes instruction manuals, adapters etc if relevant)
• The item/s are different from the photo/description provided OR the item/s do not work in the same manner as the photo/description provided.
• This also includes item/s received damaged or broken

REFUND PROCEDURE

- Once we have received & your returns form online, we will contact you immediately via email with an outcome to your request. In certain instances, we may ask you to provide us with more information. This can include a photo of the product, further contact information etc. This helps us make an informed decision & find a solution to your problem as quick as possible.

- If a refund is approved by us, we will send you a return shipping label at our expense.

- Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of

payment). The ORIGINAL shipping fee will be included in your refund.